⚡ Free Diagnostic · 2-Minute Assessment
Should You Hire In-House or Outsource?
Answer eight quick operational questions to calculate your outsourcing opportunity score and discover if building a dedicated remote team makes financial and strategic sense.
✓ Instant Diagnostic Score
✓ Tailored Action Plan
✓ 100% Free & Confidential
Business Capacity & Operational Assessment
Select the answer that best reflects your current team and operational workflow:
01
Are you struggling to recruit or retain qualified staff locally?
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02
Does your core team spend significant hours on repetitive administration?
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03
Do you need extended evening, weekend, or 24/7 service coverage?
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04
Are highly-paid, skilled staff doing tasks outside their core expertise?
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05
Are domestic payroll, pensions, and overhead rising faster than capacity?
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06
Do you experience seasonal peaks or unpredictable demand surges?
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07
Are customer inquiries, lead follow-ups, or support tickets being delayed?
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08
Could key workflows be documented as repeatable SOPs for a remote specialist?
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🏢 When You Should Hire In-House
- Executive leadership, strategic vision, and company governance.
- Roles requiring daily on-site physical presence or specialized physical equipment.
- Core intellectual property creation that requires tight internal management.
- Client-facing local advisory roles requiring face-to-face UK meetings.
🌐 When You Should Outsource to GTS
- 24/7 or omnichannel Customer Support, Helpdesk, and Call Centre staffing.
- Repetitive BPO operations, data processing, invoicing, and back-office admin.
- Finance & Accounting support, transaction processing, and reconciliation.
- Software, web, app, SEO, e-commerce, and managed IT development.